FAQ

Frequently Asked Questions (FAQ)

Q: How do I care for my Mayura jewelry?
A: To ensure your jewelry maintains its shine and finish, store it in a soft, dry place away from direct sunlight. Avoid exposing your jewelry to chemicals such as perfume, lotions, and cleaners. For detailed care instructions specific to the type of jewelry you purchased, please refer to our Jewelry Care Guide on our website.

Q: What is your return policy?
A: Mayura offers a 30-day return policy for all items purchased, provided they are returned in original condition and with proof of purchase. For more details on how to process a return, please visit our Returns & Exchanges section.

Q: Do you offer international shipping?
A: Yes, we offer international shipping to most countries. Shipping rates and times vary depending on the destination. Please check our Shipping Policy for detailed information.

Q: Can I get my jewelry customized?
A: We offer customization on many of our jewelry pieces. Please contact our customer service at Support@MayuraJewellery.com to discuss your specific requirements and see how we can assist you in creating a piece that’s uniquely yours.

Q: How are your stones sourced?
A: At Mayura, we ensure that all our stones are ethically sourced from responsible suppliers. We are committed to sustainable practices that benefit the environment and the communities involved in the sourcing process.

Q: What materials are used in your jewelry?
A: Our jewelry is crafted using high-quality natural stones and 2-micron gold plating, ensuring both beauty and durability. We provide detailed material descriptions on each product page.

Q: How can I track my order?
A: Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your order through our website or the shipping carrier's tracking system.

Q: Do you offer gift wrapping?
A: Yes, we offer elegant gift wrapping options to make your purchase special. You can select gift wrapping at checkout and include a personalized message if desired.

Q: What payment methods do you accept?
A: We accept various payment methods including credit cards, debit cards, PayPal, and other digital payment platforms. All payments are processed through secure gateways to ensure the safety of your transactions.

Q: How do I contact customer support?
A: Our customer support team is available to help you with any queries. You can contact us at Support@MayuraJewellery.com. We strive to respond to all inquiries within 24 hours.

This FAQ section is designed to address the most common questions and concerns, providing clear and helpful information to enhance customer satisfaction and trust.